Services
Pathway’s services are covered by a flat fee based on net sales. There is no set-up fee (aside from a nominal start-up fee to get the client’s books into the Pathway system), no per-pallet charges for excess inventory, no monthly fees vs. dollar value of active inventory, and no ‘in and out’ fees, etc. Subject to credit references, a security deposit may be required, refundable upon satisfactory payment record. The flat fee does not include shipping charges which, normally, are paid by a client’s customer and, therefore, are a ‘wash’ nor the bank’s credit card validation charges. And, for now, an energy surcharge has to be added. Bottom line, no surprises.
What does the flat fee include?- Warehousing
- All standard packing materials.
- Paperwork (creation of packing slips, invoices, labels).
- Reports:
Monthly reports: inventory, chronological list of orders shipped , a detailed activity report, payment report, sales analysis provided in PDF format and accessed online.
Anytime reports (available online and current through the previous business day; custom date range; downloadable to spreadsheet format): inventory, chronological list of orders shipped, detailed activity report.
Custom reports (royalty, commission, etc): modest extra charge.
- Accounts Receivable management.
- Same day shipment of orders received by 10:00 AM ET, the following day for all others. Express or special shipping requirements are honored.
- Returns processing.
- Use of our toll-free number, fax and email.
- Radio / TV response.
- Order sourcing.
- Mail list maintenance.
- Knowledgeable and sensitive customer service.
Pathway Book Service is experienced in handling e-commerce and credit card orders (Visa, Mastercard and Discover). There is a charge for credit card orders equal to the clearing bank’s validation fee and an internal processing charge.