Services

Pathway’s services are covered by a competitive fulfillment fee based on net sales. We also charge a nominal storage fee after 6 months. A security deposit is required, refundable upon satisfactory payment record. The flat fee does not include shipping charges that are not paid by the customer (in most cases, the customer does pay the shipping) or expedited shipping charges for shipments requested by the publisher. Nor does the flat fee cover the bank’s credit card validation fee.

What does the flat fee include?

• Warehousing
• All standard packing materials
• Paperwork (creation of packing slips, invoices, labels)
• Reports:

Monthly reports: inventory, chronological list of orders shipped , a detailed activity report, payment report, sales analysis provided in PDF format and accessed online.

Weekly Amazon report: if you elect to sell your titles through the Pathway Amazon Advantage account, you will find a report you can download every Monday detailing your titles’ activity on Amazon for the previous seven days.

Anytime reports (available online and current through the previous business day; custom date range; downloadable to spreadsheet format): inventory, chronological list of orders shipped, detailed activity report.

In addition, we offer additional optional user-generated reports that are available for a modest one-time fee.

• Accounts Receivable management
• Same-day shipment of orders received by 10:00 AM ET, the following day for all others (Express or special shipping requirements are honored)
• Returns processing
• Use of our toll-free number, fax and email
• Order sourcing
• Knowledgeable and responsive customer service

NO HIDDEN CHARGES, NO SURPRISES.

Pathway Book Service is experienced in handling e-commerce and credit card orders (Visa, Mastercard, American Express, Discover and Paypal). There is a charge for credit card orders equal to the clearing the bank’s validation fee and an internal processing charge.